Klaar

How can we help?

A real person answers every message. No ticket maze, no being passed around.

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Ask the assistant

The Help button, bottom-right of every page. It answers the common questions straight away, can look up your own account when you are signed in, and hands you to a person the moment it is out of its depth.

Look for the dark Help button →
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Help centre

Written answers to everything that comes up regularly — VAT rules, getting paid, credit notes, billing. Searchable.

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Anything else 1 business day

Message us

Best for anything involving a specific invoice or payment. You get a reference you can check any time, and we reply by email.

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Fix it yourself in under a minute

These come up most often, and each has a full answer already written.

I cannot get into my invoices Almost always the subscription. Here is how to tell. I cannot sign in Reset it yourself from the sign-in page. I sent an invoice with a mistake Credit note, two clicks. Do not edit it. My subscription payment failed You keep working for five days. Here is the fix. Apple Pay is not showing Three settings, all on the payment provider side. My client says they cannot pay What the pay link does, and what to send instead. Klaar will not let me send Usually a missing field SARS requires above R5 000. My accountant needs everything Four exports, under Settings, no waiting.
Send us a message

Tell us what you were trying to do and what happened instead. If it involves a specific invoice, include the number — it saves a round trip and usually gets you an answer in one reply rather than three.

We reply here. Use the address on your account if you can.

Only used if we cannot resolve it by email.

Be honest with this. Marking everything urgent slows down the people who really are stuck. We answer by email either way.

What happens after you send it

You get a confirmation email straight away with a reference like KL-2026-1234. Keep it — you can check the status any time at Check a ticket, without signing in. Replying to that email adds to the same ticket, so keep it in your thread rather than starting a new one.

Urgent As fast as we can
High Same business day
Normal Within one business day
Low Whenever we can

Business hours: Mon to Fri, 08:00 to 17:00 SAST

Things worth knowing before you write

We cannot see your client's bank account. If a payment left your client's account but has not reached yours, that sits with your payment provider, and we will tell you exactly what to ask them.

We are not tax practitioners. Klaar checks your invoices against the rules in the VAT Act, and we will explain what a rule means. What we cannot do is advise on your specific tax position — that needs your accountant.

We will never ask for your password, and never for your card number or full banking details. If a message claiming to be from Klaar asks for any of those, it is not from us — forward it to us instead.

Your data is not held hostage. Exports work whether or not your subscription is active, so you never need to ask us for a copy of your own records.

Prefer email?

Write to klaarinvoices@gmail.com directly. The form above just makes sure we get the details we need first time.