Why can I not get into my invoices?
Access opens once your subscription payment goes through. Head to Billing, pick a plan and pay, and everything unlocks straight away.
Klaar is a paid product, so the invoicing screens stay closed until a subscription payment has been received.
If you have already paid and are still locked out, it is usually one of three things: the payment was declined and you did not see the message, a renewal failed on a card that has since expired, or the payment succeeded but you are signed in to a different account from the one that paid.
The Billing screen tells you which of these applies. If it says Active and you are still blocked, that is a fault on our side. Send us a message and we will fix it.
If not, the assistant in the corner can dig further, or a person will pick it up by email — Mon to Fri, 08:00 to 17:00 SAST.