My subscription payment failed
You keep working for five days while we retry. Update your card on the Billing screen and the retry usually goes through immediately.
A failed renewal does not cut you off on the spot. The account moves to Payment failed and you keep full access for five days.
The usual causes are an expired card, insufficient funds, or a bank declining a recurring charge it does not recognise. Open Billing, start a new payment, and the subscription picks up from there.
If the five days run out the account moves to Expired and the invoicing screens close, but nothing is deleted. Everything comes back the moment a payment lands.
If not, the assistant in the corner can dig further, or a person will pick it up by email — Mon to Fri, 08:00 to 17:00 SAST.