What happens when a client pays late?
The invoice flips to overdue and, if chasing is on, three reminders go out at 3, 10 and 21 days past due, each firmer than the last. They stop the moment anything is paid.
Overdue invoices are picked up every weekday morning. If you have chasing switched on under Settings, the reminder ladder runs automatically: a friendly nudge at three days, a firmer one at ten, and a final notice at twenty-one.
Reminders only go out on weekdays and never twice within forty-eight hours, because a chaser landing at eleven at night reads as automated and gets ignored.
They stop immediately if any payment is recorded, including a part payment.
You can also open a pre-written WhatsApp message from the invoice screen and send it from your own number, which is how most South African businesses actually chase, and it still reads like a person.
If not, the assistant in the corner can dig further, or a person will pick it up by email — Mon to Fri, 08:00 to 17:00 SAST.